Privacy Policy
Updated: May 3, 2025

This privacy policy explains how Luosto Safaris processes the personal data of its customers in accordance with the EU General Data Protection Regulation (GDPR).

1. Data Controller
   Rovaniemen Autokuljetus Oy

Business ID: 2203395-4

Address: Saukkokaarre 3, 99555 LUOSTO
Email: info@luostontaksipalvelu.fi
Phone: +358 40 5424424

1. Name of the Register
   Customer register / Equipment rental and website user register

2. Purpose of Processing Personal Data
   We collect and process personal data for the following purposes:

• Handling reservations and purchases

• Managing customer relationships and customer service

• Billing and payment processing

• Handling possible complaints and liabilities

• Marketing communications (only with consent)

• Service development and ensuring the website's functionality

1. Contents of the Register
   The register may contain the following information:

• Name

• Phone number

• Email address

• Address details (e.g., for transportation)

• Reservation details (equipment, dates, returns)

• Payment details (payment method, payment status – via payment processor)

• Customer communications and feedback

1. Sources of Data
   Data is obtained from:

• The customer directly via bookings or contacts through the website

• Bookings made via email or phone

• Possible payment service providers (only technical payment information, no card details)

1. Disclosure and Transfer of Data
   We do not sell or disclose data to third parties.
   Data may be transferred to technical partners (e.g., payment service provider, booking system provider) only as necessary for the service implementation.
   Data is not transferred outside the EU/EEA area without a lawful basis.

2. Data Retention
   We retain personal data only as long as necessary for the customer relationship or legal obligations (e.g., accounting law).
   Unnecessary data is regularly deleted.

3. Rights of the Data Subject
   You have the right to:

• Access the personal data stored about you

• Request correction or deletion of your data

• Object to or restrict the processing of your data

• Withdraw consent (e.g., marketing communications)

• File a complaint with a supervisory authority (in Finland: Data Protection Ombudsman)

Requests can be sent by email to: info@luostosafaris.fi

1. Cookies and Website Tracking
   Cookies may be used on the site to improve user experience and collect visitor statistics. Cookies do not contain personal data, and users can block cookies via browser settings if desired.

2. Data Security
   Personal data is stored on secure servers with restricted access.
   Payment information is always processed through a secure, PCI-DSS compliant payment processor. We do not store payment card information.

3. Contact Information for Privacy Matters

Rovaniemen Autokuljetus Oy

Business ID: 2203395-4

Address: Saukkokaarre 3, 99555 LUOSTO
Email: info@luostontaksipalvelu.fi
Phone: +358 40 5424424